Shipping Policy

Thank you for choosing Atenas Blades! We want to ensure that your shopping experience with us is smooth and transparent. Please take a moment to review our updated shipping policy to understand how we handle the delivery of your orders.

1. Processing Times:
  • Orders are typically processed within 1 to 4 business days, excluding weekends and holidays.
  • Holiday Notice: During our upcoming holiday (February 4th - February 17th), processing times may be extended to 8-10 business days.
2. Shipping Options:
  • We offer the following shipping option:
    • Standard Shipping (free): Enjoy complimentary standard shipping on all orders + Incl. Track and Trace.
3. Estimated Delivery Times:
  • Delivery times depend on your selected shipping method:
    • Standard Shipping: Our normal delivery time is 8 to 12 business days after processing.
    • Holiday Period: Due to the holiday, delivery times may extend to 10-25 business days after processing. We appreciate your understanding and patience during this period.

4. TRACKING INFORMATION:

  • A shipping confirmation email with tracking information will be sent once your order has been processed and shipped.
  • Use the provided tracking number to monitor the status and delivery progress of your package.

5. ADDRESS ACCURACY:

  • Please ensure that your shipping address is accurate and complete to prevent delivery issues.
  • We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

6. DELAYS AND DISRUPTIONS:

  • Unforeseen circumstances such as weather conditions, customs delays, and other external factors may impact delivery times. We appreciate your understanding in such situations.

7. ORDER MODIFICATIONS:

  • Once an order is placed, we cannot guarantee modifications. Please review your order carefully before completing the purchase.
  • Contact our customer service team for assistance, and we'll do our best to accommodate your request.

8. RETURNS AND REFUNDS:

  • For information on returns and refunds, please refer to our Returns Policy page.

9. CUSTOMER SUPPORT:

  • Our customer support team is here to assist you. If you have any questions or concerns regarding your order, please contact us at info@atenasblades.com

10. HOLIDAY PROCESSING TIMES:

  • During our upcoming holiday, our team will be working diligently to process your orders. The extended processing times are solely due to this holiday period, and we assure you that we are committed to delivering your orders with the utmost care.

11. REJECTED/UNCLAIMED ITEMS:

  • If a delivery is refused or a package is not collected, the item will be returned to our warehouse. In such cases, we offer a partial refund of 75% of the order value. The remaining 25% will be retained as a restocking fee to cover the costs of restocking.
  • Alternatively, customers can also opt for a free reshipment. However, this option must be reported to us within 15 days of receiving the notification about the refused or unclaimed package.

By placing an order with Atenas Blades, you agree to the terms outlined in our shipping policy.

Note: This shipping policy is subject to change. Please refer to the latest version on our website.

Thank you for choosing Atenas Blades. We appreciate your trust in us!